FAQs

What is minimum number of nights I can hire for?
Minimum 3 nights for most of the year.
During Peak Season (summer), minimum 7 nights.

Do you hire per night or day?
All our hires are per night, therefore a 3 night hire gives you the best part of 4 days but doesn’t cost you for 4 days hire.

What is your Best Price Guarantee?
We guarantee to have the best prices for our models of motorhome. If you find a comparable company & vehicle at a better price (within 7 days of booking), we will refund the difference plus 10%.

What is the Payment Timeline for the hire?
To secure the booking, a 35% deposit is required. The remaining balance is due 6-8 weeks before your hire start date.

* Please note that we are closed for vehicle collections and returns on Sundays, however you’re more than welcome to hire a motorhome over a Sunday as part of your trip.

What age are your vehicles?
We refresh our fleet after every season; ensuring that our vehicles are one year old at most.

Where will I find the vehicle details required by campsites and ferry companies?
You’ll find more specific vehicle information in your booking confirmation email entitled “Planning your Freedom Motorhome adventure - Helpful tips & discounts”.
If you’re unable to find this email, we recommend checking your junk or spam folder, just in case it has been filtered there.

What time can I collect the motorhome and what time does it need to be back?
Normal collection time is from 15:00 and return by 11:00.
Early Collection and/or Late Return may be arranged subject to vehicle availability, with an additional fee of 50% of the nightly rate. Please contact our team for assistance.
If you’d prefer not to guarantee an Early Collection and/or Late Return, you’re welcome to wait and see what options may be available closer to your hire date. Simply contact us the week before your hire begins, and we’ll advise based on the vehicle schedule.

*Please note that we are closed for vehicle collections and returns on Sundays, however you’re more than welcome to hire a motorhome over a Sunday as part of your trip.

Is there secure parking to leave my car while away?
Yes, we have plenty of customer parking with a secure gated entrance.

What age do I have to be to hire a motorhome?
We hire our vehicles to anyone aged 25yrs – 75yrs with 2 years driving experience.

Can I drive the motorhome with a standard driving licence?
Yes, you can drive any of our vehicles with a standard driving licence as they are all under 3500kg.

I have an EU/foreign licence, can I still hire a motorhome/campervan?
You can find out whether you are eligible to drive in Great Britain by using the Government’s online tool here: gov.uk/driving-nongb-licence.

The following licences are permitted as standard: EU, AU, US, CA, NZ & SA.

All non-UK licence holders will need to provide a copy of their passport.

You will also need to provide written confirmation of any motor claims or motor convictions in the last five years.

Is insurance included?
Yes, insurance is included with all our hires. There is a £1000 excess deposit, which you will receive back once the vehicle is returned. You’re welcome to take out your own excess insurance.

How many people can be insured to drive the motorhome?
Insurance cover for one driver is included in the hire. Additional drivers can be added to the insurance for £10pp/night.

Do your vehicles come with Roadside Assistance?
Yes, all our vehicles come with 24hr roadside assistance. That said, they are all new vehicles kept in great condition, as such we have thankfully not had a breakdown to-date.

Is there a limit to how far I can drive the motorhome?
No – all of our motorhomes come with unlimited mileage, so you're free to travel as much as you like during your hire.

Can I travel to Europe?
Unfortunately not. Our insurance cover is valid within the UK only, so travel to Europe is not permitted.

Do I need Travel Insurance?
Yes, we always recommend having travel insurance, if for any reason you are unable to travel it’s best to have travel insurance so you’re covered.

What proof of address (POA) is acceptable for the insurance?
Our insurer has specific POA requirements. You’ll receive an email from us 14 days before your hire begins with the full details as to what documentation we require. Please read this email carefully to ensure your motorhome hire insurance is processed smoothly. This process applies to both UK and International hirers.

Do you have child car seats available?
We have a variety of child car seats available for free, on request:
- Baby Seat (0-1 years)
- Child Seat (1-3 years)
- Child High-Backed Booster Seat (4-12 years)

Can I bring my dog?
We offer dog-friendly motorhomes, with one dog permitted as standard. A second dog may be considered, subject to approval based on size and breed.
There is an additional fee of £50 to cover the extra clean including a special sanitisation and deodorising process. We just ask that any dogs in the motorhomes are well behaved, they don’t go onto the upholstery, and that you use your own blankets/dog bed for the dog to sit on etc.

Do you have bike racks?
Yes, bike racks are available on request. They can hold up to 4 bikes, with a max. 50kg capacity (15kg/rail).

Is a gas bottle included?
Yes, you will be provided with a gas bottle (not necessarily full) which will be enough for all basic use. If you plan to be off grid without an electric hook up you’ll potentially need extra gas as the appliances (Heating/Hot-Water/Fridge Freezer) are all powered by gas when off grid, so if you’d like a spare you can add an extra full spare bottle during the booking process (6kg or 13kg depending on the vehicle).

Yes! Scotland is a magnificent country, with so much to see and explore. Have a browse through our Inspiration pages and blogs to spark ideas and start planning your adventure.